Our Crystal Policies

Thank you for choosing us as your crystal shop! Here’s a quick overview of our policies to make sure everything’s crystal clear:

Where Our Crystals Come From
We source our crystals from trusted mines and vendors in some of the most exotic places on earth, including China, Mongolia, India, and beyond. Each piece is hand-selected to bring unique beauty and energy to your collection.

Customer Responsibility
We want your experience to be smooth and delightful! When it comes to claims, payments, and shipping, customers are responsible for ensuring these are completed successfully.

Refunds & Exchanges
We stand by the quality and authenticity of each crystal we sell, so refunds and exchanges aren’t something we typically offer. However, if your package is lost or arrives with significant damage due to shipping, we’ll do everything we can to make it right.

About Crystal Structure
Crystals often come in their raw, natural form, which means they might have unique textures and structures. This natural beauty isn’t considered shipping damage—it’s part of what makes each piece one-of-a-kind!